Dull and boring to read, but pretty important stuff to know…
SHIPPING, CANCELLATIONS, RETURNS & REFUNDS
Standard Shipping (USPS or UPS) – 3rd & Spoon ships throughout the United States. Orders with a delivery address inside Ohio will be shipped Mon-Thu each week. Orders with a delivery address outside Ohio will be shipped Mon-Wed each week. All shipments will be sent via USPS or UPS. Delivery times are expected to be between 2-5 business days. However, we cannot guarantee delivery dates at this time. We will not be held responsible for any shipping delays once an order has left our facility. To avoid prolonged exposure to weather conditions, we recommend each order is shipped to an address where someone is available to receive it timely. Any order returned to us due to an incorrect address will be subject to a reshipment fee. Each order of $50.00 or more will be eligible for free shipping. Each order under $50.00 will include a flat shipping fee of $8.95.
Local delivery is available to customers with a delivery address in zip codes 43110, 43105, 43136 and 43147. Each order of $20.00 or more will be eligible for free delivery. Each order under $20.00 will include a flat delivery fee of $5.00. Guidelines for local delivery are as follows: Orders received Mon-Sat by 4:00PM will be delivered the same day. Orders received after 4:00PM will be delivered the following day. Delivery times will generally be between 5:00PM-9:00PM, although we will deliver prior to 5:00PM if possible. No deliveries will be made on Sunday or on federal holidays. If we attempt a delivery and nobody is present to receive it, we will leave the delivery at the door unless otherwise instructed in the order comments. We will follow these guidelines as best we can, but deviations may be made from time to time based on availability of delivery drivers, inclement weather, or other circumstances beyond our control. If and when these circumstances arise, we will contact customers with updates to expected delivery times. To confirm delivery availability for a specific date, the quickest way to contact us is via Facebook Messenger @3rdspoon.
Expedited Shipping – For expedited shipping options, please contact us before placing your order. No expedited shipping options will be available at checkout on this website. After an order is placed on this website, we cannot guarantee we will be able to change the shipping method within a short amount of time. Expedited shipping prices may vary.
Backorders – If a product is out of stock, it may be available for backorder. Orders placed on backorder will be fulfilled as soon as the product is back in stock. We generally restock our products weekly, so backorder delays will usually last less than one week, however delays may last longer from time to time (such as with bulk orders). If an order contains a backorder item, the entire order will be held until all items are in stock. We will not fulfill, deliver or ship any partial orders.
Bulk Orders – An order that contains more than 12 items will be considered a bulk order. We prefer you contact us in advance of placing a bulk order so that we can plan our production and shipping supplies accordingly. If a bulk order is placed without us being contacted in advance, we will still accept and fulfill the order, however it may be placed on hold until our inventory can accomodate it. Bulk orders cannot be guaranteed for fulfillment within the timelines described in our regular shipping policy.